TravelCommons

Tag: customer service

  • Don’t Call When The Tatty Skies Catch On Fire

    I don’t mean to pile on United Airlines, but they do bring it on themselves sometimes. The latest TravelCommons podcast talks about how the “friendly skies” of United Airlines have become a bit thread worn — duct tape holding together armrests, seat backs that can’t stay up (which was my experience again on my Monday flight from ORD to SFO).… Continue Reading →

  • In Case You Thought It Would Change Anytime Soon

    Today’s Chicago Tribune gave front page coverage to a US Department of Transportation consumer forum on air travel. The story’s title, You Are Now Free To Take A Flying Leap, says it all. The reporter’s conclusion is disheartening realistic — “airline passengers received an unapologetic warning at the forum that customer service will continue to diminish and consumers more than… Continue Reading →

  • Podcast #55 – True Cost of Connecting; See More With The Family

    Recorded in the Marriott Courtyard in Chapel Hill, North Carolina, the current “blogstorm” about United Airlines’ poor customer service provides the data to calculate the true cost of connecting flights. A recent combined business and family trip to New York City makes me realize that my family isn’t a burden in my travels, but instead an eyeopener. Listeners comment on… Continue Reading →

  • United’s Customer Service in a Free Fall

    The drumbeat of complaints regarding United Airline’s deteriorating customer service continues. In the Trade Your Bags For Another $1/Hr post, I mentioned the results of the recent University of Michigan customer satisfaction survey. If the satisfaction index for the airline industry in general plummeted — they’re now just barely ahead of the IRS — then the score for United Airlines… Continue Reading →

  • Podcast #54 – Traveling Injured; How Bad Is Travel Experience Really?

    Recorded in the Grand Geneva Resort and Spa, the former Playboy Club, in Lake Geneva, Wisconsin, I talk about the travails of “playing injured” — traveling while sick. A listener comment makes me wonder if I’m exaggerating the state of the US travel experience. We get a good suggestion on how to wrestle with charging all those electronic devices we… Continue Reading →