Tag: customer service
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Podcast #194 — Best Laid Travel Plans; Roaming Entropy
Stubbornness fixed some ORD connection drama when coming home from a tulip-peeping trip in Holland, even after all my travel planning. We wander into the world of flâneuring, aimlessly walking around a city as a way to swerve overtourism. Listeners weigh in on Priority Pass lounge access and online passport renewal experiences, and I count all the apps I needed… Continue Reading →
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Podcast #144 — Outside Airports; Hospitality Mentality
Back in front of the mic after 12 days of skipping across northern Europe — Copenhagen, Brussels, and Scotland. In this episode, we get nostalgic about outside airports in California, talk about how a hospitality mentality is pervasive in hotels but not in restaurants, missing customer service responses from United Airlines and Marriott, and European perspectives about Chicago. All this… Continue Reading →
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Podcast #119 — Digital Security On The Road; US Airports Getting Better?
Here’s a little something to keep you entertained while you navigate the holiday airport lines. We talk about digital security on the road — what’s the right balance between hassle and hack? We also dig into JD Power’s latest airport satisfaction survey. They report a tick up in traveler experience and, for the most part, I think they have it… Continue Reading →
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Podcast #113 — 2014 was a Bad Year to Fly; Restaurants Go Local
Can frequent travelers just write off 2014? We all knew we were abused by the airlines with high prices and lousy service. I guess it’s somewhat comforting to know that analysis of 2014’s data proves us right. I’m not sure there’s much more we can do than enjoy the little things and hope 2015 is better. Once we get to… Continue Reading →
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Podcast #106 — Summer Vacation in Amsterdam; Restaurant Trends
Back in front of the mic after summer vacation, I’ve continued the heavy travel schedule — New Orleans mostly with a week in Amsterdam for a family vacation. I talk about the exposure of staying in a houseboat on an Amsterdam canal and run through my personal “Best of” list. Flying out of the Gulf Coast in the summer with… Continue Reading →
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Podcast #103 — Hospitality is Personal; Tablets Everywhere
Doing a bit more travel since the last episode, so have more to talk about. First business trip of the year started out great, but quickly deteriorated as weather delays forced me to make quick changes. I update my trip management app recommendations after TripCase released the latest rev of their app, and talk about good mass transit experiences in… Continue Reading →
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Podcast #92 — Not-So-Upbeat Traveler; iPad 2 vs. Samsung Galaxy Tab 10.1
Into the summer travel rhythm with a mix of vacation and business travel. Using an Apple iPad 2 and Samsung’s new Galaxy Tab 10.1 Android tablet during this mix gave me enough real world experience to make some recommendations. A couple of recent web links describe this podcast as “not as upbeat as others” which is true, but because it… Continue Reading →
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Podcast #91 — Can’t Patch Planes Forever; Saving Customers With A Personal Touch
Was off the road for two weeks for my kids’ graduations, but now back in the security lines with a mix of domestic and international travel. Listener suggestions include dining at local music clubs to avoid the “eating alone” stigma, and using mini-USB hubs to power your gadgets without carrying a basketful of international plug adapters. I’m impressed by how… Continue Reading →