TravelCommons

TC Test Environment

It’s As Much About the Journey as the Destination

  • Podcast #56 – Lines Around the World; Shedding Some Electronic Weight

    Recorded in the San Francisco Airport Marriott, a recent city-a-day business trip through Europe allowed me to do a first-hand comparison of the European air travel experience to the much maligned state of US air travel. We also update our thoughts on the state of mobile computing devices. Is it possible to travel “PC-less” yet, or are we still one… Continue Reading →

  • Podcast #55 – True Cost of Connecting; See More With The Family

    Recorded in the Marriott Courtyard in Chapel Hill, North Carolina, the current “blogstorm” about United Airlines’ poor customer service provides the data to calculate the true cost of connecting flights. A recent combined business and family trip to New York City makes me realize that my family isn’t a burden in my travels, but instead an eyeopener. Listeners comment on… Continue Reading →

  • United’s Customer Service in a Free Fall

    The drumbeat of complaints regarding United Airline’s deteriorating customer service continues. In the Trade Your Bags For Another $1/Hr post, I mentioned the results of the recent University of Michigan customer satisfaction survey. If the satisfaction index for the airline industry in general plummeted — they’re now just barely ahead of the IRS — then the score for United Airlines… Continue Reading →

  • Can’t Outsource Responsibility

    The Chicago Tribune‘s Sunday Business section featured a 3,600-word in-depth analysis of a United Airlines flight that went terribly wrong. United Flight 1073 was supposed to leave Montego Bay, Jamaica at 1:55pm on Saturday, March 31, 2007. It didn’t leave the ground until the following Monday, April 2. The article is a very good read, and identifies two cost-cutting tactics… Continue Reading →

  • Podcast #54 – Traveling Injured; How Bad Is Travel Experience Really?

    Recorded in the Grand Geneva Resort and Spa, the former Playboy Club, in Lake Geneva, Wisconsin, I talk about the travails of “playing injured” — traveling while sick. A listener comment makes me wonder if I’m exaggerating the state of the US travel experience. We get a good suggestion on how to wrestle with charging all those electronic devices we… Continue Reading →

  • Flight Delays Worst in 13 Years — Tell Me Something I Don’t Know

    The front page of today’s USAToday — the unofficial newspaper of record for the frequent traveler — greeted its readers with an article stating “Flights on U.S. airlines arrived late more often in the first four months of this year than in any other year since the government began tracking the numbers 13 years ago.” Not exactly dawn breaking over… Continue Reading →

  • Bumping on the Rise?

    A New York Times article provides an interesting behind-the-scenes view of the balance airlines are trying to strike between maximizing revenue through overbooking, and raising the ire of customers and their front-line employees when passengers get bumped from oversold flights. Interviewing a number of people at US Airways, the article reveals the tensions between the back-office analysts trying to wring… Continue Reading →

  • Trade Your Bags For Another $1/Hr

    We’ve talked many times here about how the act of travel has lost its glamor, is no longer fun for the frequent traveler. According to an article in the Wall Street Journal, life isn’t so glamorous on the other side of the travel counter. Airlines used to offer prestigious jobs with good wages and coveted flight benefits. Now, in the… Continue Reading →

  • Podcast #53 – Wanting the Red Carpet; Family Travel Technology

    Recorded in Marriott Courtyard in San Francisco‘s SoMa district, I confess to some base emotions — my inner child has been throwing tantrums now that American and United Airlines have taken away some of the special treatment they used to give their mid-tier status fliers. I also had a bit of an awakening while on vacation with my family in… Continue Reading →

  • Podcast #52 – Flying Friendless Skies; Latest Speed for the Road

    Recorded in the TravelCommons studios outside of Chicago, we talk through some of the problems that have made United Airlines‘ skies less friendly than their ads would like you to believe. This has definitely been the winter of United fliers’ discontent. I also follow up on last episode’s travel technology upgrade topic. I’ve now found a use for the 3G… Continue Reading →